AI User & Practitioner
About This Pathway
Curious about how to use artificial intelligence in your day to day work? The AI User and Practitioner pathway is designed to help you build practical AI skills that can be applied across a wide range of roles and industries. It focuses on understanding how AI tools work, how to use them effectively and how they can support productivity, creativity and problem solving.
Through this pathway, you will develop confidence using AI powered technologies, learn best practices for working with modern AI tools and gain recognised knowledge that helps you apply AI responsibly and effectively in real workplace situations. It is ideal for professionals who want to move beyond basic awareness and start using AI as part of their everyday work.
Your Pathway
Skills You'll Learn
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Understanding how modern AI tools and systems work in practical settings
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Using AI tools to improve productivity, research and everyday tasks
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Writing effective prompts to get better results from AI systems
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Evaluating AI generated outputs and recognising limitations or errors
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Applying AI to support problem solving and decision making
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Using AI responsibly, including awareness of ethics, bias and data considerations
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Integrating AI tools into common workplace workflows
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Communicating and collaborating effectively when using AI in teams
Entry Level
AI Tools Specialist (£30k-£40k)
Automation Analyst (£30k-£40k)
Mid Level
AI Workflow Architect (£45k-£60k)
Intelligent Automation Specialist (£45k-£60k)
Senior Level
AI Adoption Strategist (£70k-£100k)
AI Solutions Consultant (£70k-£100k)
Apprenticeships
(Level 2)
Software & Data Foundation
Digital Support Assistant • IT Support Trainee •
Junior Data Support
Delivery Model
- Monthly masterclasses introducing core digital concepts
- Monthly coaching for workplace integration
- Portfolio development of foundational digital skills
- Simple work‑based projects to build confidence
Key Benefits
- Accessible entry into digital careers
- Builds confidence and core digital literacy
- Smooth progression route to Level 3+ programmes
Knowledge & Skills
- Basic coding & software principles
- Understanding data handling & analysis
- Digital tools, cloud services & collaboration
- Communication and problem‑solving skills
(Level 3)
Digital Support Technician
IT Support Technician • Service Desk Analyst •
Digital Operations Technician
Delivery Model
- Monthly digital support masterclasses
- Monthly coaching for case-based learning
- Portfolio evidence from real support tasks
- Work‑based digital improvement projects
Key Benefits
- Improve internal IT support capability
- Reduce downtime and improve digital experience
- Build confidence in digital systems
Knowledge & Skills
- Troubleshooting and diagnostics
- Hardware, software & networks
- Cloud systems & digital tools
- Customer service & communication
(Level 4)
AI & Automation Practitioner
Automation Technician • AI Practitioner •
Digital Process Analyst
Delivery Model
- Monthly masterclasses on automation tools & AI platforms
- Monthly coaching to support solution build
- Portfolio evidence from automation use cases
- Work‑based automation projects delivering measurable efficiency
Key Benefits
- Reduce manual work through automation
- Strengthen AI adoption safely and responsibly
- Boost productivity across teams
Knowledge & Skills
- Low‑code/no‑code automation design
- AI tooling & prompt engineering
- Process mapping & optimisation
- Responsible AI practices














































